

InterContinental Hanoi Westlake, an IHG Hotel Overview
First Impressions
Walking into the InterContinental Hanoi Westlake, an IHG Hotel, you immediately understand why this place commands such respect in Hanoi. The lobby feels like stepping into a sophisticated sanctuary — there’s this perfect balance of Vietnamese elegance and international polish that doesn’t feel forced or overdone. I mean, you’re literally on the shores of West Lake, and the hotel makes sure you never forget that stunning setting through floor-to-ceiling windows that frame the water beautifully.
The Location Magic
Here’s what I love about Tay Ho District — it’s where expats and locals actually want to live, not just visit. You’re away from the chaotic Old Quarter madness but still close enough to dive in when you want that authentic Hanoi energy. The lakeside location means morning jogs with incredible views, and honestly, watching the sunrise over West Lake from your room never gets old. Couples absolutely adore this spot (they rate it 8.5, which makes total sense), and there’s something genuinely romantic about the tree-lined streets and quieter pace here.
Luxury That Actually Delivers
This five-star property doesn’t just talk about comfort — those beds are seriously something special. I’ve stayed in plenty of luxury hotels where you wake up with a crick in your neck, but not here. The rooms blend contemporary design with subtle Vietnamese touches, and you know what really impressed me? The attention to details like proper lighting for reading and outlets where you actually need them. The bathrooms are spacious with soaking tubs that overlook the lake — perfect after a long day exploring the city.
Food Worth Talking About
The dining here genuinely surprised me in the best way. The breakfast spread is this wonderful mix of continental classics and Vietnamese specialties — you can have your croissants and pho too, which honestly feels perfect for Hanoi. The buffet setup means you’re not rushing through meals, and the lakeside restaurant becomes this peaceful retreat where you can actually taste your food instead of wolfing it down. Recent guests keep raving about the meals, and after eating here several times, I totally get why.
Why Guests Love It
What sets this InterContinental apart is how it handles the little things that matter when you’re traveling. Free parking might not sound glamorous, but try finding that elsewhere in Hanoi — it’s a genuine relief. The staff seems to understand that luxury means anticipating what you need before you ask for it. Whether you’re here for business or romance (and this place works beautifully for both), there’s this sense that you’re staying somewhere that respects both international standards and local character. The 8.5 rating feels earned rather than inflated — this is simply a well-run hotel in one of Hanoi’s most desirable neighborhoods.
The concierge service in Hanoi arranges private cyclo tours, chef-led bun cha tastings, and dawn visits to flower markets.


Facilities
Spa:
- Kids’ pool
- Locker rooms
- Personal trainer
- Fitness classes
- Yoga classes
- Fitness
- Full-body massage
- Hand massage
- Head massage
- Couples’ massage
- Foot massage
- Neck massage
- Back massage
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Steam room
- Spa facilities
- Beach umbrellas
- Beach chairs/Loungers
- Hot tub/Jacuzzi
- Massage
- Spa
- Fitness center
- Sauna
Bedroom:
- Linens
- Wardrobe or closet
General:
- Shuttle service
- Designated smoking area
- Air conditioning
- Smoke-free property
- Heating
- Elevator
- Family rooms
- Hair/Beauty salon
- Ironing facilities
- Facilities for disabled guests
- Airport shuttle
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
Kitchen:
- Electric kettle
Parking:
- Parking garage
- Accessible parking
Bathroom:
- Toilet paper
- Towels
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bathtub
- Shower
Outdoors:
- Outdoor fireplace
- Outdoor furniture
- Sun deck
- Balcony
- Terrace
- Garden
Activities:
- Aerobics
- Golf course (within 2 miles)
Living Area:
- Desk
Food & Drink:
- Coffee house on site
- Fruit
- Wine/Champagne
- Kid-friendly buffet
- Kids’ meals
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Restaurant
Accessibility:
- Toilet with grab rails
- Wheelchair accessible
Room Amenities:
- Socket near the bed
Languages Spoken:
- Mandarin
- English
- Japanese
- Korean
- Vietnamese
Cleaning Services:
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
Safety & security:
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safe
Media & Technology:
- Flat-screen TV
- Telephone
- TV
Business Facilities:
- Fax/Photocopying
- Business center
- Meeting/Banquet facilities
Front Desk Services:
- Invoice provided
- Lockers
- Private check-in/out
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
Outdoor swimming pool Free!:
- Opening times
- Open all year
- All ages welcome
- Pool with view
- Pool/Beach towels
- Beach chairs/Loungers


House Rules at InterContinental Hanoi Westlake, an IHG Hotel
Pets:
- Pets are not allowed.
Groups:
- When booking more than 6 rooms, different policies and additional fees may apply.
Check-in:
- From 15:00
- Guests are required to show a photo ID and credit card at check-in.
Check-out:
- Until 12:00
Children & Beds:
- Children of all ages are welcome.
Cancellation/prepayment:
- Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Guest reviews
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