35 Hàng Gà, Hoan Kiem, Hanoi, Vietnam
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Lotusama Hanoi Hotel Overview

First Impressions

Walking up to Lotusama Hanoi Hotel on Hàng Gà street, you immediately feel like you’ve found something special in the heart of the Old Quarter. This four-star property sits right where the action is — I mean, you’re literally steps away from Hoan Kiem Lake and surrounded by the maze of narrow streets that make Hanoi so captivating. The building itself has that perfect blend of modern comfort and Vietnamese charm that you hope for but don’t always find.

The Perfect Location

Honestly, the location here is pretty much unbeatable with a score of 9.4 — and I can see why couples rate it so highly at 9.8. You’re in Hoan Kiem district, which means everything you want to explore is within walking distance. The weekend night market, the famous Bia Hoi corner, those incredible street food stalls — they’re all right there. What I really appreciate is that while you’re in the thick of things, the hotel manages to feel like a peaceful retreat once you step inside.

The Room Experience

The room I stayed in was thoughtfully designed with clean lines and comfortable furnishings that actually work for travelers. You know what impressed me most? The attention to detail — good lighting for reading, plenty of outlets where you need them, and a bathroom that doesn’t feel cramped. The air conditioning works well too, which matters when you’re dealing with Hanoi’s humidity. The windows offer glimpses of the bustling street life below, though the soundproofing keeps things quiet enough for a good night’s sleep.

Breakfast and Dining

The breakfast spread here really stands out — they offer vegetarian options alongside traditional Asian dishes in a proper buffet setup. I was pleasantly surprised by the variety, especially the Vietnamese options that let you start your day with authentic flavors. The pho was actually quite good (not always a given at hotel breakfasts), and they had fresh tropical fruits that were perfectly ripe. The dining area gets busy around 8 AM, so if you prefer a quieter meal, aim for earlier or later.

Why Guests Love It

What makes this place work so well is how it balances accessibility with comfort. You’re staying in one of Hanoi’s most vibrant neighborhoods without sacrificing modern amenities or service quality. The staff genuinely seems to care about helping guests navigate the city — they’ll point you toward the best local spots rather than just the tourist traps. With an 8.8 rating, it’s clear that most people leave feeling like they made the right choice. For the price point and location, it delivers exactly what you want from a Hanoi base: comfort, character, and that perfect launching pad for exploring this incredible city.

Early hotels booking in Hanoi secures VIP water puppet seats, countryside scooter tours, and pottery workshops in Bat Trang.

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Facilities

Bedroom:

  • Linens
  • Wardrobe or closet
  • Alarm clock
  • Walk-in closet
  • Extra long beds (> 6.5 ft)

General:

  • Shuttle service
  • Grocery deliveries
  • Convenience store on site
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Private entrance
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Suit press
  • Airport shuttle
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Kitchen:

  • Cleaning products
  • Electric kettle
  • Refrigerator

Parking:

  • Accessible parking

Bathroom:

  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Activities:

  • Bicycle rental
  • Live music/Performance
  • Cooking class
  • Tour or class about local culture
  • Bike tours
  • Walking tours
  • Cycling
  • Hiking

Food & Drink:

  • Fruit
  • Breakfast in the room
  • Minibar
  • Tea/Coffee maker

Accessibility:

  • Entire unit wheelchair accessible

Room Amenities:

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Transportation:

  • Public transit tickets

Languages Spoken:

  • English
  • Vietnamese

Cleaning Services:

  • Daily housekeeping
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

Media & Technology:

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels

Business Facilities:

  • Fax/Photocopying

Front Desk Services:

  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services:

  • Babysitting/Child services
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House Rules at Lotusama Hanoi Hotel

Pets:

  • Pets are not allowed.

Check-in:

  • From 2:00 PM to 12:00 AM
  • You need to let the property know what time you’ll be arriving in advance.

Check-out:

  • Until 12:00 PM

Children & Beds:

  • Children of all ages are welcome.

No age restriction:

  • There’s no age requirement for check-in

Cancellation/prepayment:

  • Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Guest reviews

Staff:

9.6

Comfort:

9.1

Location:

9.5

Free Wifi:

8.4

Facilities:

8.8

Cleanliness:

9.2

Value for money:

8.8