

Madelise Palace Hotel & Spa Overview
First Impressions
Walking into Madelise Palace Hotel & Spa feels like stepping into a well-kept secret in the heart of Old Quarter Hanoi. The lobby strikes this perfect balance between Vietnamese elegance and modern comfort — you know, the kind of place that feels upscale without being stuffy. What really caught my attention was how they’ve managed to create this calm oasis despite being right on Hang Buom Street, which honestly can get pretty hectic during the day.
Location & Neighborhood
I mean, you really can’t beat this spot in Hoan Kiem district. You’re literally a five-minute walk from Hoan Kiem Lake, and the weekend night market is practically at your doorstep. The couples who stay here absolutely love it (apparently they rate the location 9.8 out of 10), and I totally get why. You can wander the narrow streets filled with street food vendors in the evening, then retreat back to your quiet room when the city gets overwhelming. Plus, there’s this little coffee shop around the corner that serves the best ca phe sua da — the hotel staff actually recommended it to me.
The Room Experience
The rooms are what I’d call thoughtfully designed rather than flashy. Everything feels solid and well-maintained, which you don’t always get at four-star properties in this price range. The beds are genuinely comfortable (I’m picky about this), and the air conditioning actually works properly — trust me, you’ll appreciate that during Hanoi’s humid summers. What surprised me was how quiet it gets at night, considering you’re in one of the busiest parts of the city.
Dining & Amenities
Breakfast here is honestly impressive — they’ve got this buffet setup with Continental, Asian, and American options that actually makes sense. The pho station in the morning is a nice touch, though I’ll admit I usually ended up grabbing street food instead (old habits). The spa downstairs is small but does the job if you need to unwind after walking around the city all day. There’s also a restaurant on-site, though with all the incredible food options in the neighborhood, I rarely ate dinner there.
Why Guests Love It
What really sets this place apart is how the staff seems to genuinely care about your experience. They’re not just going through the motions — they’ll actually give you useful advice about avoiding tourist traps and finding authentic local spots. The hotel manages to feel like a proper retreat while keeping you connected to everything that makes Hanoi special. You get reliable comfort and service without paying resort prices, and honestly, that’s exactly what you want when you’re exploring a city like this. The parking situation is handled well too, which matters if you’re planning any day trips outside the city.


Facilities
Spa:
- Massage chair
- Full-body massage
- Hand massage
- Head massage
- Couples’ massage
- Foot massage
- Neck massage
- Back massage
- Spa/Wellness packages
- Foot bath
- Spa lounge/Relaxation area
- Public Bath
- Massage
- Spa
Bedroom:
- Linens
- Alarm clock
General:
- Shuttle service
- Convenience store on site
- Air conditioning
- Smoke-free property
- Wake-up service
- Hardwood or parquet floors
- Heating
- Soundproof
- Car rental
- Soundproof rooms
- Elevator
- Family rooms
- Hair/Beauty salon
- Ironing facilities
- Airport shuttle
- Non-smoking rooms
- Wake-up service/Alarm clock
- Room service
Kitchen:
- Cleaning products
- Electric kettle
- Refrigerator
Bathroom:
- Towels
- Towels/Sheets (extra fee)
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bathtub
- Shower
Outdoors:
- Outdoor furniture
- Terrace
Activities:
- Bicycle rental
- Cooking class
- Tour or class about local culture
Living Area:
- Desk
Food & Drink:
- Bar
- Minibar
- Restaurant
Room Amenities:
- Clothes rack
Transportation:
- Public transit tickets
Languages Spoken:
- English
- French
Cleaning Services:
- Daily housekeeping
- Ironing service
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
Media & Technology:
- Flat-screen TV
- Telephone
- TV
Business Facilities:
- Fax/Photocopying
Front Desk Services:
- Lockers
- Private check-in/out
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk


House Rules at Madelise Palace Hotel & Spa
Pets:
- Pets are not allowed.
Check-in:
- From 14:00 to 00:00
Check-out:
- Available 24 hours
Children & Beds:
- Children of all ages are welcome.
No age restriction:
- There’s no age requirement for check-in
Cancellation/prepayment:
- Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Guest reviews
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