Pullman Hanoi

Pullman Hanoi Overview

Look, I’ll be honest – when I first walked into the Pullman Hanoi, I wasn’t expecting much from another business hotel chain. But this place actually surprised me in ways that matter when you’re dealing with the beautiful chaos that is Hanoi.

The location is what really makes this work. You’re tucked away on Cat Linh Street (though honestly, most taxi drivers know it better by the Giang Vo entrance), which means you’re close enough to the action but far enough from the Old Quarter madness to actually sleep at night. I mean, if you’ve been to Hanoi, you know what I’m talking about – the motorbikes, the street vendors, the general wonderful insanity that never stops. Here, you get maybe a 15-minute grab ride to Hoan Kiem Lake, but your evenings aren’t soundtracked by honking horns. The nearby Lotte Tower area has some solid dining options too, which is handy when you don’t feel like navigating the street food scene every single meal.

What I really appreciated was how they handle the little things that can make or break a stay in Vietnam. The AC actually works properly – and quietly, which isn’t always a given. Check-in was smooth even when I arrived sweaty and slightly frazzled from the airport chaos. The rooms have that clean, modern feel without being sterile, and honestly, after walking around Hanoi’s humid streets all day, having a proper shower with good water pressure felt like luxury. The staff genuinely seems to know the city well too. When I asked about getting to the Temple of Literature without dealing with tourist traps, the concierge gave me actual useful directions and timing advice, not just a generic map printout. The breakfast spread is pretty international, which I know some people roll their eyes at, but sometimes you just want decent coffee and eggs that taste familiar before diving into a day of pho and banh mi adventures. They’ve got Vietnamese options too if you’re feeling more adventurous in the morning. The pool area is surprisingly peaceful – I ended up there a few evenings just decompressing, which isn’t something I usually do at hotels.

Is it perfect? Well, it’s got a 7.6 rating for a reason – it’s really good at being what it is, but it’s not going to blow your mind or become the highlight of your Vietnam stories. Some of the common areas feel a bit corporate, and the WiFi can get sluggish during peak hours. But you know what? For the price point and the fact that you can actually relax here while still being connected to everything Hanoi has to offer, it hits that sweet spot. If you’re the type who wants to experience the real Hanoi during the day but needs a reliable, comfortable base to retreat to, this place gets it right.

Pullman Hanoi Accommodations

Reviews of Pullman Hanoi

• Linda from Australia – 27 April 2025 (8/10)

  Breakfast was very good
  
  What could be improved: Everything was very satisfactory

• Akansha from India – 1 April 2025 (9/10)

  Excellent buffet spread !
  
  Room size also quite good.. we loved our stay!

• Pam from Singapore – 15 January 2025 (9/10)

  Decent rooms with seating space & desk plus Great internet
  
  What could be improved: There’s only 1 restaurant in the hotel, other than the lobby bar . It if you are a club member the executive lounge is excellent.

• Prateek from Australia – 29 December 2024 (9/10)

  Wonderful hotel and very friendly staff , especially Jerry at concierge.He helped us alot and made our trip memorable..thanks for all his help.

• Peter from United Kingdom – 28 December 2024 (9/10)

  Staff amazing
  Great food
  Very comfortable
  
  What could be improved: Couldn’t adjust temp in shower

• Zia from United Kingdom – 27 August 2024 (8/10)

  Good view, good breakfast, as excellent customer aervice.
  
  What could be improved: The spa facilities seem old and outdated

• Mohammed from Saudi Arabia – 15 August 2024 (8/10)

  The room is clean, and the bed is comfortable.
  
  What could be improved: They don’t provide enough free water (only 4 small bottles per day).

• Adam from New Zealand – 1 August 2024 (9/10)

  Room was great, breakfast good, nice coffee.

• Roie from Philippines – 27 June 2024 (9/10)

  our room was superb, we had a huge bed – it was super king sized bed with comfortable pillows. we tried the buffet dinner, it was soooo yummy, with 40% discount. the free buffet breakfast provides good selection of food.
  
  the bad side was the location or proximity to the shopping arcade and tourist areas. TIP: try grab taxi.
  
  bonus side is the swimming pool, gym, sauna and steam room. i had great time exercising and relaxing.
  
  What could be improved: only the location, nothing more

• Dheerender from India – 21 June 2024 (7/10)

  Staff and their support was really good
  
  What could be improved: Property seems to be bit older and washroom did not had jet pipe

Surroundings

Facilities